Returns.Yep. Don’t worry. It happens.

RETURN & EXCHANGE

We understand that not every purchase works out, which is why we offer a 60-day return policy to guarantee 100% satisfaction.
WHAT PURPLESHE DOES
EASY RETURN UP TO
60 DAYS
Shop with confidence
Never too late to change your mind
Good quality, dare to promise
THINGS MOST BRANDS DO
ALL
SALES
FINAL
No Returns
No Refunds
OR
ACCEPT
RETURN
& EXCHANGE
Within 14 Days
Within 30 Days
CHECKLISTS FOR ON-LINE RETURNS & EXCHANGES

ORIGINAL
CONDITION

PRICE TAG
ATTACHED

HYGIENE SEAL
REMAINING
IN PLACE

WITHOUT BEING
WORN/WASHED

PURCHASE
WITHIN 60
DAYS

ORIGINAL
CONDITION

PRICE TAG
ATTACHED

HYGIENE SEAL
REMAINING
IN PLACE

WITHOUT BEING
WORN/WASHED

PURCHASE WITHIN
60 DAYS

IMPORTANT
  • Items must be in original condition with returns tag and hygiene seal remaining in place.
  • Bikini sets must be returned with both top and bottom.
  • Product must not be worn or used for any purpose other than trying for size fit, must not contain any stain or anything other than the original product.
RETURN & EXCHANGE PROCESS

EMAIL US

PACK ITEMS

SHIP IT

GET REFUNDED

  • To request a Return Merchandise Authorization (RMA) for an order, please email customer service at service@purpleshe.com.
  • Wrap the unused item securely in its original package.
  • Fill in the Return & Exchange Form and Send them back with this form enclosed. We recommend you get a tracking code & proof of postage as we cannot process returns that do not reach us.
  • Once we receive the returned products and confirm the condition, we will process your exchange/return immediately.
Email Customer Service
Request a return RMA number
Return & Exchange Form
Download our return form here
FAQS
FAULTY RETURNS
If you received defective, incorrect, or incomplete merchandise, please email us at service@purpleshe.com, and please include your order number, and any details about the issue you’re experiencing in your message. We'll work with you to make it right!
ABOUT REFUNDS
  • If you return an item for an exchange, your replacement will be dispatched ad soon as possible, usually within 7 business days.
  • If you requested returns, refunds are processed within 7 days of receiving the return item(s).
  • Refunds will be returned only to the original form of payment.
  • If you are returning item(s) which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
  • Free gifts are not eligible for return or exchange.
ABOUT THE SHIPPING COST
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.  In the case that you are returning/exchanging due to reasons unrelated to manufacturer's defects and/or incorrect items, you will be responsible for paying for your own shipping costs. This return policy only applies to products purchased directly from PURPLESHE via our website.