HELP CENTER
How to Purchase
- How to place an order?
1.  When viewing an item, simply select the size, color, and quantity needed and then click "ADD TO CART".
2.  Once you have your desired items in your cart, click the "CHECKOUT" button.
3.  You will be directed to complete the shipping address, shipping method, and payment method. You can also choose to sign in with your Purpleshe account for future convenience.
4.  We'll send a confirmation email to your registered email address containing the contents of your order!

- How to apply a promo code?
1.  Manually enter the promo code at checkout and click "APPLY ."
2.  Each code can only be applied once.
- Can i use multiple promo codes at once?
We can only accept one offer per order.
- Can i use promo codes together with another discount promotion?
Discounts cannot be used in conjunction with another promotion.
Orders Related
- Can i cancel or change my order?
Yes, you can cancel or change your order BEFORE it is shipped. Please contact us at service@purpleshe.com right away in regard to changing. If your order has shipped, contact our customer service to initiate a return after receiving your order.
- When will my order be shipped?
Usually, orders will be shipped the following business day. During high demand season, it may take longer for your order to process.
- How fast will i get my order?
Depending on the shipping method you chose, domestic orders within the U.S. typically arrive within 2 – 5 business days. International orders arrive anywhere between 7 – 15 business days.
- How to track my order?
As soon as your order has shipped, we'll send you an email notice.  Most shippers update their tracking information around 7pm CST, so check then for the most accurate information. 

TRACK ORDER STATUS
Payment
- What payment method does Purpleshe accept?
The following payment methods are accepted:

  • Visa
  • Mastercard
  • American Express
  • Paypal
  • Paypal Credit
  • Apple Pay

Customers may incur a 2%-3% international transaction fee. Some debit cards might not be accepted at checkout. Please contact your credit card issuer for further support. We apologize for any inconvenience.
shipped to CANADA will be charged tax, as required by Canadian law.
Product & Sizing
- How to order the right size swimsuit?
Our helpful size chart makes it easy to choose the right size for all products. 
Remember: when comparing your measurements to those listed on the site, make sure to check if the fabric is stretchy or not. If it is, it can stretch an inch or more.

BIKINI SET/ONE PIECE
TOP SIZE
BOTTOM SIZE
IN
CM
US SIZE BUST WAIST HIPS
XS 0-2 32-34 24-26 34-36
S 4-6 34-35 26-28 36-38
M 8-10 35-37 28-29 38-39
L 12-14 37-38 29-31 39-41
XL 16 38-40 31-33 41-42
XXL 18-20 40-41 33-34 42-44
US SIZE BUST WAIST HIPS
XS 0-2 81-86 61-66 87-92
S 4-6 86-89 66-71 92-97
M 8-10 89-94 71-74 97-100
L 12-14 94-97 74-79 100-104
XL 16 97-101 79-84 104-107
XXL 18-20 101-105 84-87 107-112
BIKINI SET/ONE PIECE
TOP SIZE
BOTTOM SIZE
IN
CM
AU SIZE BUST WAIST HIPS
XS 6 32-34 24-26 34-36
S 8 34-35 26-28 36-38
M 10 35-37 28-29 38-39
L 12-14 37-38 29-31 39-41
XL 16 38-40 31-33 41-42
XXL 18 40-41 33-34 42-44
AU SIZE BUST WAIST HIPS
XS 6 81-86 61-66 87-92
S 8 86-89 66-71 92-97
M 10 89-94 71-74 97-100
L 12-14 94-97 74-79 100-104
XL 16 97-101 79-84 104-107
XXL 18 101-105 84-87 107-112
BIKINI SET/ONE PIECE
TOP SIZE
BOTTOM SIZE
IN
CM
UK SIZE BUST WAIST HIPS
XS 6 32-34 24-26 34-36
S 8-10 34-35 26-28 36-38
M 12-14 35-37 28-29 38-39
L 16 37-38 29-31 39-41
XL 18 38-40 31-33 41-42
XXL 20-22 40-41 33-34 42-44
UK SIZE BUST WAIST HIPS
XS 6 81-86 61-66 87-92
S 8-10 86-89 66-71 92-97
M 12-14 89-94 71-74 97-100
L 16 94-97 74-79 100-104
XL 18 97-101 79-84 104-107
XXL 20-22 101-105 84-87 107-112
BIKINI SET/ONE PIECE
TOP SIZE
BOTTOM SIZE
IN
CM
DE SIZE BUST WAIST HIPS
XS 34-36 32-34 24-26 34-36
S 38 34-35 26-28 36-38
M 40 35-37 28-29 38-39
L 42 37-38 29-31 39-41
XL 44-46 38-40 31-33 41-42
XXL 48 40-41 33-34 42-44
DE SIZE BUST WAIST HIPS
XS 0-2 81-86 61-66 87-92
S 4-6 86-89 66-71 92-97
M 8-10 89-94 71-74 97-100
L 12-14 94-97 74-79 100-104
XL 16 97-101 79-84 104-107
XXL 18-20 101-105 84-87 107-112


HOW TO MEASURE
A
BUST
Stand naturally. Measure under your arms and around the fullest part of your bust.
B
WAIST
Bend to one side and find the crease. Measure fully around the smallest part of your waist.
C
HIPS
Stand naturally with your heels together. Measure around the fullest part of your hips across both hip bones.
Still not find the perfect fit? Email us at  service@purpleshe.com for guidance in choosing the right size.
- Still not find my fit? What should i do?
Our team of talented writers does their best to include accurate details and features of each item in the product descriptions and the Sizing tab.
If you have questions regarding sizing or any other information on a specific item, please refer to the product measurements. You may also email us at service@purpleshe.com for specific details.
- How do i take care of my swimwear?
Wash the swimsuit in cold water and hang it up to air dry. Never use an iron! The extreme heat will ruin the color and texture of your swimwear. Refer to Care Guide.
- What’s special about Purpleshe swimsuit?
DOUBLE-LAYERED
Two-layer materials stop waters from sticking to your body and hiding your curves. Our swimwear will never become transparent or semi-transparent when wet.
SHAPE AND FIT
With 80% polyamide and 20% special elastane (Longer-lasting and stronger), our suits have a good stretch and fit all body types. They truly retain shape over time.
TEXTURED FABRICS
We outsourced some new fabrics around the globe to create high quality suits. Some are made of recycled materials.
Shipping
- Where do you ship?
Orders placed on the Purpleshe.com site can be shipped to the continental U.S., and most international countries.Plus, we offer free international shipping for orders of $50 or more.
- What are your shipping options?
USA SHIPPING (CONTINENTAL U.S.)
SERVICE COST$ DELIVERY TIME
STANDARD FREE For Orders $50+ 3-7 Business Days
$8 For Orders $0-$50
EXPRESS $15 2-3 Business Days
ATTENTION:
Please allow 1 to 2 business days for us to receive and process your order.
Express orders will be dispatched on the next business day, excluding weekends and public holidays.
Shipping times indicated above are approximations. While every effort is made to ship your order as soon as possible, shipping times are not guaranteed.
INTERNATIONAL DELIVERY
For the Asia Pacific region, we deliver to New Zealand, Japan, Korea, Malaysia, Singapore, Hong Kong, and Taiwan.
For European countries, we deliver to Austria, Belgium, Denmark, Finland, France, Germany, Spain, Israel, Netherlands, Norway, Sweden, Switzerland, United Kingdom, and Ireland.

International delivery generally takes 5-20 business days, after your order has been received, depending upon your location ("business days" means Monday-Friday, excluding U.S. holidays).
-Did my order ship?
As soon as your order has shipped, we'll send you an email notice.To keep an eye on your order, click here.
Returns
- How do I exchange or return?
We understand that not works out, that’s why we offer 60-day return policy. If you are unsatisfied with your purchase, you may return the item for a refund within 60 days of receiving of your purchase should it meet the requirements on our returns page.
Please email us at service@purpleshe.com and our CM will give you instruction on how to exchange or return your item.
- What is my return shipping cost?/ Will you pay for the return shipping cost?
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. 
In the case that you are returning/exchanging due to reasons unrelated to manufacturer's defects and/or incorrect items, you will be responsible for paying for your own shipping costs
- I sent my return. When do get my money back?
We process returns and refunds as soon as we receive them. Please allow 1-2 weeks for the refund to reflect on your Paypal balance or appear on your credit card statement.
- Are there any items excluded from the return policy?
Accessories cannot be returned or exchanged, Items that have been worn, damaged, washed or with tags and hygiene seals missing are not eligible for returns.
- How can i exchange a damaged or defective item?
Please email us at service@purpleshe.com upon receiving your package and include the order number, a photo of the defective/damaged product, and a short description.
- If i purchase with a coupon, can i still return or exchange it?
Purchases made with coupons/store credit cannot be returned or exchanged. Only the amount exceeding the coupon value is refundable.
- How are refunds processed?
Refunds are issued in the original payment form, minus any delivery and handling costs that may have been charged. IE: A Paypal payment will be refunded via the Paypal account used on the original purchase.
Postage and return postage costs are non-refundable.
OTHER FAQS
My Purpleshe Account
- How to create my account and why?
If you purchase an item on our e-shop and you do not have an account yet, you will be invited to register. Your email address will be required and will use as your login. https://www.purpleshe.com/account/register

Create your account will allow you to:
- Save your billing and shipping address, as well as your banking details(payment methods) for quicker payment.
- Have access to your order history, the status of current orders, the tracking of your parcel, and your list of favorite products.
- To receive newsletters from PURPLESHE, to be aware of the latest fashion trends, product launches, special offers, and exclusive offers on the website.
- To change your account settings, such as your username, your password, or your addresses.
No worries. If you don't prefer an account, you can always purchase items as a GUEST user.
- I did not receive the activation email.
Please click the "RESEND ACTIVATION EMAIL" button after logging in. Check your mailbox including your spam folder. If you are still unable to receive the activation email, please email us at service@purpleshe.com to resolve this issue.
- I forgot my password.
Click on "FORGOTTEN PASSWORD" and the email address of your Purpleshe account. We will then send you a link allowing to reset your password.
Transparent Pricing
- How come all your suits lower than $70?
Companies selling swimsuit products do not usually produce their own. Purpleshe itself was a factory of swimsuit that has 100 employees and was doing OEM service for many top brands in North American and European countries for more than 20 years. Purpleshe broke the mould. Purpleshe is factory based brand. So we keep our overheads low, we can maintain the low prices and pass the savings on to you. 
Newsletter & Subscription
- How will I know when new products are available?
Join our email list! We’ll keep you posted about new products, rare deals, and insider info. Sign up here
- How to join your email?
To do this, enter your email address in the Purpleshe newsletter registration section at the bottom of the Purpleshe website page. 
- How to place an order?
1.  When viewing an item, simply select the size, color, and quantity needed and then click "ADD TO CART".
2.  Once you have your desired items in your cart, click the "CHECKOUT" button.
3.  You will be directed to complete the shipping address, shipping method, and payment method. You can also choose to sign in with your Purpleshe account for future convenience.
4.  We'll send a confirmation email to your registered email address containing the contents of your order!

- How to apply a promo code?
1.  Manually enter the promo code at checkout and click "APPLY ."
2.  Each code can only be applied once.
- Can i use multiple promo codes at once?
We can only accept one offer per order.
- Can i use promo codes together with another discount promotion?
Discounts cannot be used in conjunction with another promotion.
- Can i cancel or change my order?
Yes, you can cancel or change your order BEFORE it is shipped. Please contact us at service@purpleshe.com right away in regard to changing. If your order has shipped, contact our customer service to initiate a return after receiving your order.
- When will my order be shipped?
Usually, orders will be shipped the following business day. During high demand season, it may take longer for your order to process.
- How fast will i get my order?
Depending on the shipping method you chose, domestic orders within the U.S. typically arrive within 2 – 5 business days. International orders arrive anywhere between 7 – 15 business days.
- How to track my order?
As soon as your order has shipped, we'll send you an email notice.  Most shippers update their tracking information around 7pm CST, so check then for the most accurate information. 

TRACK ORDER STATUS
- What payment method does Purpleshe accept?
The following payment methods are accepted:

  • Visa
  • Mastercard
  • American Express
  • Paypal
  • Paypal Credit
  • Apple Pay
Customers may incur a 2%-3% international transaction fee. Some debit cards might not be accepted at checkout. Please contact your credit card issuer for further support. We apologize for any inconvenience.
shipped to CANADA will be charged tax, as required by Canadian law.
- How to order the right size swimsuit?
Our helpful size chart makes it easy to choose the right size for all products. 
Remember: when comparing your measurements to those listed on the site, make sure to check if the fabric is stretchy or not. If it is, it can stretch an inch or more.

BIKINI SET/ONE PIECE
TOP SIZE
BOTTOM SIZE
IN
CM
US SIZE BUST WAIST HIPS
XS 0-2 32-34 24-26 34-36
S 4-6 34-35 26-28 36-38
M 8-10 35-37 28-29 38-39
L 12-14 37-38 29-31 39-41
XL 16 38-40 31-33 41-42
XXL 18-20 40-41 33-34 42-44
US SIZE BUST WAIST HIPS
XS 0-2 81-86 61-66 87-92
S 4-6 86-89 66-71 92-97
M 8-10 89-94 71-74 97-100
L 12-14 94-97 74-79 100-104
XL 16 97-101 79-84 104-107
XXL 18-20 101-105 84-87 107-112
BIKINI SET/ONE PIECE
TOP SIZE
BOTTOM SIZE
IN
CM
AU SIZE BUST WAIST HIPS
XS 6 32-34 24-26 34-36
S 8 34-35 26-28 36-38
M 10 35-37 28-29 38-39
L 12-14 37-38 29-31 39-41
XL 16 38-40 31-33 41-42
XXL 18 40-41 33-34 42-44
AU SIZE BUST WAIST HIPS
XS 6 81-86 61-66 87-92
S 8 86-89 66-71 92-97
M 10 89-94 71-74 97-100
L 12-14 94-97 74-79 100-104
XL 16 97-101 79-84 104-107
XXL 18 101-105 84-87 107-112
BIKINI SET/ONE PIECE
TOP SIZE
BOTTOM SIZE
IN
CM
UK SIZE BUST WAIST HIPS
XS 6 32-34 24-26 34-36
S 8-10 34-35 26-28 36-38
M 12-14 35-37 28-29 38-39
L 16 37-38 29-31 39-41
XL 18 38-40 31-33 41-42
XXL 20-22 40-41 33-34 42-44
UK SIZE BUST WAIST HIPS
XS 6 81-86 61-66 87-92
S 8-10 86-89 66-71 92-97
M 12-14 89-94 71-74 97-100
L 16 94-97 74-79 100-104
XL 18 97-101 79-84 104-107
XXL 20-22 101-105 84-87 107-112
BIKINI SET/ONE PIECE
TOP SIZE
BOTTOM SIZE
IN
CM
DE SIZE BUST WAIST HIPS
XS 34-36 32-34 24-26 34-36
S 38 34-35 26-28 36-38
M 40 35-37 28-29 38-39
L 42 37-38 29-31 39-41
XL 44-46 38-40 31-33 41-42
XXL 48 40-41 33-34 42-44
DE SIZE BUST WAIST HIPS
XS 0-2 81-86 61-66 87-92
S 4-6 86-89 66-71 92-97
M 8-10 89-94 71-74 97-100
L 12-14 94-97 74-79 100-104
XL 16 97-101 79-84 104-107
XXL 18-20 101-105 84-87 107-112


HOW TO MEASURE
A
BUST
Stand naturally. Measure under your arms and around the fullest part of your bust.
B
WAIST
Bend to one side and find the crease. Measure fully around the smallest part of your waist.
C
HIPS
Stand naturally with your heels together. Measure around the fullest part of your hips across both hip bones.
Still not find the perfect fit? Email us at  service@purpleshe.com for guidance in choosing the right size.
- Still not find my fit? What should i do?
Our team of talented writers does their best to include accurate details and features of each item in the product descriptions and the Sizing tab.
If you have questions regarding sizing or any other information on a specific item, please refer to the product measurements. You may also email us at service@purpleshe.com for specific details.
- How do i take care of my swimwear?
Wash the swimsuit in cold water and hang it up to air dry. Never use an iron! The extreme heat will ruin the color and texture of your swimwear. Refer to Care Guide.
- What’s special about Purpleshe swimsuit?
DOUBLE-LAYERED
Two-layer materials stop waters from sticking to your body and hiding your curves. Our swimwear will never become transparent or semi-transparent when wet.
SHAPE AND FIT
With 80% polyamide and 20% special elastane (Longer-lasting and stronger), our suits have a good stretch and fit all body types. They truly retain shape over time.
TEXTURED FABRICS
We outsourced some new fabrics around the globe to create high quality suits. Some are made of recycled materials.
- Where do you ship?
Orders placed on the Purpleshe.com site can be shipped to the continental U.S., and most international countries.Plus, we offer free international shipping for orders of $50 or more.
- What are your shipping options?
USA SHIPPING (CONTINENTAL U.S.)
Country USA
Processing Time 1-2 Business Days
Cost Free Shipping on Orders over $50,Otherwise $8
Delivery Time 2-4 Business Days
ATTENTION:
Please allow 1 to 2 business days for us to receive and process your order.
Express orders will be dispatched on the next business day, excluding weekends and public holidays.
Shipping times indicated above are approximations. While every effort is made to ship your order as soon as possible, shipping times are not guaranteed.
INTERNATIONAL DELIVERY
For the Asia Pacific region, we deliver to New Zealand, Japan, Korea, Malaysia, Singapore, Hong Kong, and Taiwan.
For European countries, we deliver to Austria, Belgium, Denmark, Finland, France, Germany, Spain, Israel, Netherlands, Norway, Sweden, Switzerland, United Kingdom, and Ireland.

International delivery generally takes 5-20 business days, after your order has been received, depending upon your location ("business days" means Monday-Friday, excluding U.S. holidays).
-Did my order ship?
As soon as your order has shipped, we'll send you an email notice.To keep an eye on your order, click here.
- How do I exchange or return?
We understand that not works out, that’s why we offer 60-day return policy. If you are unsatisfied with your purchase, you may return the item for a refund within 60 days of receiving of your purchase should it meet the requirements on our returns page.
Please email us at service@purpleshe.com and our CM will give you instruction on how to exchange or return your item.
- What is my return shipping cost?/ Will you pay for the return shipping cost?
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. 
In the case that you are returning/exchanging due to reasons unrelated to manufacturer's defects and/or incorrect items, you will be responsible for paying for your own shipping costs
- I sent my return. When do get my money back?
We process returns and refunds as soon as we receive them. Please allow 1-2 weeks for the refund to reflect on your Paypal balance or appear on your credit card statement.
- Are there any items excluded from the return policy?
Accessories cannot be returned or exchanged, Items that have been worn, damaged, washed or with tags and hygiene seals missing are not eligible for returns.
- How can i exchange a damaged or defective item?
Please email us at service@purpleshe.com upon receiving your package and include the order number, a photo of the defective/damaged product, and a short description.
- If i purchase with a coupon, can i still return or exchange it?
Purchases made with coupons/store credit cannot be returned or exchanged. Only the amount exceeding the coupon value is refundable.
- How are refunds processed?
Refunds are issued in the original payment form, minus any delivery and handling costs that may have been charged. IE: A Paypal payment will be refunded via the Paypal account used on the original purchase.
Postage and return postage costs are non-refundable.
- How to create my account and why?
If you purchase an item on our e-shop and you do not have an account yet, you will be invited to register. Your email address will be required and will use as your login. https://www.purpleshe.com/account/register

Create your account will allow you to:
- Save your billing and shipping address, as well as your banking details(payment methods) for quicker payment.
- Have access to your order history, the status of current orders, the tracking of your parcel, and your list of favorite products.
- To receive newsletters from PURPLESHE, to be aware of the latest fashion trends, product launches, special offers, and exclusive offers on the website.
- To change your account settings, such as your username, your password, or your addresses.
No worries. If you don't prefer an account, you can always purchase items as a GUEST user.
- I did not receive the activation email.
Please click the "RESEND ACTIVATION EMAIL" button after logging in. Check your mailbox including your spam folder. If you are still unable to receive the activation email, please email us at service@purpleshe.com to resolve this issue.
- I forgot my password.
Click on "FORGOTTEN PASSWORD" and the email address of your Purpleshe account. We will then send you a link allowing to reset your password.
- How come all your suits lower than $70?
Companies selling swimsuit products do not usually produce their own. Purpleshe itself was a factory of swimsuit that has 100 employees and was doing OEM service for many top brands in North American and European countries for more than 20 years. Purpleshe broke the mould. Purpleshe is factory based brand. So we keep our overheads low, we can maintain the low prices and pass the savings on to you. 
- How will I know when new products are available?
Join our email list! We’ll keep you posted about new products, rare deals, and insider info. Sign up here
- How to join your email?
To do this, enter your email address in the Purpleshe newsletter registration section at the bottom of the Purpleshe website page.